Support Policy
Our support team is dedicated to help you resolve technical font issues and licensing questions with professional care.
1. Scope of Support
FontHub provides technical assistance for the download and direct use of fonts obtained from our platform. We guarantee that our font files are technically sound and compatible with modern operating systems (Windows, macOS, Linux).
2. Response Times
We value your time. Our global support team operates from Monday to Friday, between 09:00 AM and 06:00 PM EST. Regular support tickets are typically answered within **24-48 business hours**.
Average Response: 18 HOURS
3. Support Channels
All official support requests must be submitted through our **Contact Form** or by emailing our support desk. We do not provide technical support via social media (Twitter/DM or Facebook) for security reasons.
support@dayliwish.com
4. Support Etiquette
Our team is here to help you. We maintain a zero-tolerance policy for abusive language, threats, or harassment towards our staff. We reserve the right to terminate support access for any user who violates these professionalism standards.
Priority Support for Enterprise
Large-scale agency accounts get access to a dedicated account manager and sub-4-hour response windows.
enterprise@dayliwish.com